A Mission Hills homeowner has resolved his water billing issues with the City of San Diego after contacting CBS 8 via [email protected] CBS 8 interviewed Ken Perilli last week about a notice from the city’s Public Utilities Department that said his water bills were being withheld pending an investigation into "abnormal water usage." “The morning after the segment aired, I began receiving emails and phone calls from the water department,” Perilli said. Previously, he had been unable to get through by telephone to the water department. “The customer service’s lack of picking up the phone is the end of the problem. The start of the problem is a lack of meter readers,” Perilli discovered. MORE:https://www.cbs8.com/article/news/local/working-for-you/homeowner-resolves-billing-issues-with-water-department/509-a326b284-20fe-40c5-9eac-8dc7d440fc1e