Since 2015, the city of San Diego has failed to send over a million water bills to residents and, more importantly, neglected to notify anyone that their bill is withheld. Over the course of several months, CBS 8 has worked for the community to get answers about why the water department failed to send bills, failed to tell customers that they weren't going to receive a bill, made their account look as if there was a zero balance while bills were investigated, and then sending multiple bills at once when the investigation concluded, sometimes as much as $16,000. For the first time since 2018, San Diego and its top water official is responding first with an apology to the tens of thousands of San Diegans who were impacted. "I want to apologize to our customers who haven't received any notification that their bills were held," said Juan Guerreiro, the Public Utilities Director for the city. "I apologize to them for the operations that we're working diligently to improve." MORE: https://www.cbs8.com/article/news/local/working-for-you/san-diegos-top-water-official-apologizes/509-e5c8ef77-ec9d-4162-a001-d51bd312f28f