Name: How Portland's dispatchers plan to use artificial intelligence | The Story | Sept. 21, 2023
Uploaded: 2023-09-22T02:00:20Z
Channel: TEGNA

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> How Portland's dispatchers plan to use artificial intelligence | The Story | Sept. 21, 2023

How Portland's dispatchers plan to use artificial intelligence | The Story | Sept. 21, 2023

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Sept. 21 on The Story: For some time now, Portland's Bureau of Emergency Communications has been testing out artificial intelligence software to help dispatchers handle the overwhelming call volume they've been facing for the last several years. In October, the AI aid officially launches, and it'll be handling all non-emergency calls. Those calls in particular can have wait times of over an hour when they have to rely upon human dispatchers. While the prospect may alarm some Portlanders, BOEC said that the AI program should actually help dispatch clear calls more quickly. Watch more The Story videos: http://bit.ly/watchTheStory Follow The Story on Twitter: https://twitter.com/TheStoryKGW Follow The Story on Instagram: https://instagram.com/thestorykgw

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the story kgw the story pat dooris kgw the story Bureau of Emergency Communications Portland dispatch Portland BOEC artificial intelligence AI AI dispatch emergency services Jo Ann Hardesty Portland commissioner Hardesty Portland Police Association Portland police union

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