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AT&T said Thursday that all of its customers impacted by a nationwide service outage have cell service again, after an hourslong outage that appeared to be the result of a technical error, not a malicious attack.
An AT&T spokesperson said all service had been restored in an update shortly before 3:30 p.m. Eastern, nearly 12 hours after customers began reporting issues.
“We have restored wireless service to all our affected customers," AT&T said. "We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future.”
AT&T blamed the incident on an error in coding, without elaborating.
MORE: https://www.wtsp.com/article/news/nation-world/att-hit-with-massive-outage/507-2b35f093-be53-4a92-a23d-dfa98e9393e3